• General Information
    What is
    How do I become a member?
    Are there any membership fees to be a member?
    How will I be notified about an upcoming sale?
    What does a time-limited sale event mean?
    Are all your products authentic?
    Why can a sold out item become available at a later time again?
    How can I use a discount voucher/promo code that I have acquired?
    Do vouchers or promo codes expire?
    How do I know if what I buy will fit me?
    Do your items have an after sale guarantee?
    If my item does have a guarantee and it is defective. What should I do?
    Can I see the items that you sell? Do you have showrooms?
    Is my personal information shared with third parties?
    What are the Terms & Conditions?
    What are the technical requirements to shop on
    How can I shop on
  • Order Information
    How long does it take to receive my order?
    How can I check the status of my order?
    Can I order an item that is sold out?
    I’m missing an item from my order. What should I do?
    I received a damaged item. What should I do?
    How do I change the shipping or billing address on my order?
    Can I change my order?
    Are there any membership fees to be a member?
    Can I add items to an existing order?
    How long can I keep items in my shopping cart?
    What is included in the price that appears on my order confirmation?
  • Returns, Exchanges, Cancellations
    Can I exchange an item in my order?
    Are there any items that cannot be returned?
    How do I return an item?
    My non-returnable item is damaged. What do I do?
    What is your return policy?
    How do I get a refund?
    Who pays for shipping a return to
    How long do I have to return an item?
    How long does it take to receive my credit?
    Can I return items that I have purchased using a voucher/promo offer or a gift card?
    How can I cancel an order?
  • Shipping
    What is your shipping policy?
    How much does shipping cost?
    Which countries to do you currently ship to?
    How are my items shipped?
    Can I check the status of my order?
    Can I combine multiple orders under one shipment?
    Why do some orders take longer to arrive?
    I will be out of the country when my order is scheduled to be delivered. Can you hold my order for me?
    Can I collect the products myself?
    Can I reschedule a delivery?
  • Account Information
    Is my information on private and secure?
    How can I update my shipping and billing information?
    How can I update my email?
    How can I reset my password?
    What happens if I forgot my password?
  • Wishlist
    What is the wishlist?
  • Payment
    What forms of payment do you currently accept?
    Are my payments and transactions on your website secure?
  • Newletter
    How do I subscribe/unsubscribe from your newsletter?
    Why I am not receiving offerings from despite signing up to the site?
  • Giftcard
    What is the eGift card?
    How do I purchase a eGift card?
    I received a eGift card. How can I redeem it?
    Does the eGift card expire?
    What happens to the rest of my eGift card if I don’t use it all at once?
    How do I check the balance on my eGift card?
  • Store Credit
    What is credit?
    Does my credit expire?